Terms of Service

Terms of Service
Last updated: 10-10-2026

These Terms apply when you use our website ponydenim.store and when you buy from us. By placing an order, you accept these Terms, our Return Policy, our Shipping Policy and our Privacy Policy.
Nothing in these Terms limits your rights under the consumer laws where you live.

Article 1 Definitions
"We", "us", "our": the business named in Article 2.
"You", "customer": the person who uses our website or places an order.
"Consumer": a customer who buys for personal use, not for a business.
"Right of withdrawal": the right of EU and UK consumers to cancel an order within 14 days without giving a reason.
"Distance contract": an agreement made online, without meeting in person.

Article 2 Identity of the Entrepreneur
Company name: [LEGAL BUSINESS NAME]
Trade name: Pony Denim
Address: [ADDRESS]
Email: ponydenim@outlook.com
Phone: [PHONE NUMBER]
Chamber of Commerce (KvK): [NUMBER]
VAT number: [NUMBER]

Article 3 Applicability
These Terms apply to every offer we make and every order you place. You can read them on our website before you order. If one part of these Terms is not valid, the rest still applies.

Article 4 The Offer
We describe and show our products as accurately as we can. Small differences in color or size can happen because of screens and photos. Clear mistakes, such as a wrong price, do not bind us. Offers are valid while stock lasts.

Article 5 The Agreement
The agreement starts when you complete your order and we send you an order confirmation by email. We may refuse or cancel an order for a good reason, for example a pricing error, no stock, or suspected fraud. In that case you get a full refund.

Article 6 Returns and Right of Withdrawal
Customers outside the EU and UK can request a return within 30 days after receiving their order, under the conditions in our Return Policy.
EU and UK consumers have a 14-day right of withdrawal. The 14 days start on the day you receive the product. You can also cancel before your order arrives. How this works is explained in our Return Policy, including the cancellation form.

Article 7 Costs in Case of Withdrawal
You pay the cost of sending the product back. If you use the right of withdrawal, we refund the price and the standard shipping cost within 14 days after we receive your cancellation. We may wait until we get the product back or until you show proof that you sent it. If the product has lost value because you used it more than needed to check it, we may take that lost value off your refund.

Article 8 Exclusion of the Right of Withdrawal
Our current products are not excluded from the right of withdrawal. If a product is excluded in the future, we will say so clearly on the product page before you order.

Article 9 Price
Prices are shown in the currency selected on our website. For EU customers, prices include VAT. [For orders outside the EU, prices include all import duties and taxes. / For orders outside the EU, import duties or taxes may apply and are paid by you.] If a price on our website is clearly wrong, we may cancel the order and refund you in full.

Article 10 Conformity and Warranty
Our products match their description and can be used as you may reasonably expect. EU and UK consumers have legal rights if a product is faulty. If your product is defective or wrong, see our Return Policy. The warranty does not cover damage caused by misuse, accidents or normal wear.
Product safety: some products contain small parts. Read the warnings on the product page and packaging and follow them. Not suitable for children under 3 years unless stated otherwise.

Article 11 Delivery
Expected delivery times are shown on our website and at checkout. Orders ship from China. If your order is delayed, we will email you, and you can choose to wait or cancel for a full refund.
Please make sure your shipping address is correct. If a package is returned to us because of a wrong address, you pay the cost of sending it again.
The risk of loss passes to you when the package is delivered to you.

Article 12 Payment
You pay the full amount at checkout using one of the payment methods on our website. We do not store your card details. If you have a problem with a payment, please contact us before opening a dispute or chargeback. We may dispute chargebacks that are not justified.

Article 13 Complaints
If you have a complaint, email us at ponydenim@outlook.com with your order number, a clear description and photos if possible. We reply within 2 business days and aim to solve your complaint within 14 days.

Article 14 Liability
Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect damage. This does not apply where the law does not allow us to limit our liability, for example in case of intent or gross negligence, or where it would limit your consumer rights.

Article 15 Intellectual Property
All texts, photos, videos and designs on our website belong to us or to the owners who gave us permission to use them. You may not copy or use them without our written permission.

Article 16 Governing Law and Disputes
These Terms are governed by Dutch law. If you are a consumer living in the EU or UK, you keep the protection of the mandatory consumer laws of your country, and you may bring a dispute before the court where you live. Please contact us first, so we can try to solve the problem together.

Article 17 Changes
We may update these Terms. The version on our website on the day you place your order applies to that order.

Article 18 Contact
For any questions, contact us at ponydenim@outlook.com.